# Remote Service Account

In this section, you can configure the credentials for Remote Access, compatible with both Microsoft RDP and Dameware

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Contact us if you'd like WorkSpaces Manager to integrate another vendor's solution for Remote Support.
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This is the generic account used for connections across your organization. You can remotely control a user’s WorkSpace using the preferred application from the available list.

![](https://2854239078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxEJOGCAr5O8d9q95spJy%2Fuploads%2FRd63ydCaUdLruZXr9IqF%2Fdmware.PNG?alt=media\&token=8d8efcc2-eed7-452d-887d-a5a8fa3d4c77)

Enable RDP: enables the option for downloading an RDP file to connect to the user’s WorkSpace from within the Portal.

Enable DameWare: this is the toggle to switch on and off your preferred shadowing software.