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  • WorkSpaces Manager Administration Guide for Version 6
  • Introduction
  • USER Section
    • User Dashboard
    • Change Password
  • ADMIN Section
    • Admin Dashboard
    • User Preferences
    • WorkSpaces Personal
    • WorkSpaces User Tab
    • Metrics
    • WorkSpaces Pools
    • Secure Browser
    • Users
    • Task Queue
    • Update
    • Reports
  • CONFIGURATION Section
    • Settings
      • Licensing
      • Enterprise Settings
      • Active Directory (Single or Multiple Domains)
      • WorkSpaces (Personal)
      • WorkSpaces (Secure Browser)
      • WorkSpaces (Pools)
      • Amazon Web Services
      • Remote Service Account
      • Email
      • Auto Change Compute Type
    • Schedule Rebuild
    • Schedule Start
    • Fixed Tags
    • AP Profiles
    • Custom Password Module
    • Branding
  • RESOURCES Section
    • Bundles
    • Directories
    • Regions
    • Images
    • Email Templates
  • SECURITY Section
    • Portal Users
    • Roles
  • SUPPORT Section
  • Appendices
    • Cost Optimizer Verification
    • How do I create a WorkSpace for a user?
    • Adding a single new user and creating them a WorkSpace
    • Copy an existing user and creating them a WorkSpace
    • Creating a WorkSpace from a user already in Active Directory
    • Auto-Provision by AD Group
    • Auto-Provision by Entra Group
    • Adding Another Domain
    • Multi AWS Accounts
      • Testing Multi-Accounts
      • KMS Multi-Accounts
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  1. CONFIGURATION Section
  2. Settings

Remote Service Account

PreviousAmazon Web ServicesNextEmail

Last updated 4 months ago

In this section, you can configure the credentials for Remote Access, compatible with both Microsoft RDP and Dameware

Contact us if you'd like WorkSpaces Manager to integrate another vendor's solution for Remote Support.

This is the generic account used for connections across your organization. You can remotely control a user’s WorkSpace using the preferred application from the available list.

Enable RDP: enables the option for downloading an RDP file to connect to the user’s WorkSpace from within the Portal.

Enable DameWare: this is the toggle to switch on and off your preferred shadowing software.