Remote Service Account

In this section, you can configure the credentials for Remote Access, compatible with both Microsoft RDP and Dameware

Contact us if you'd like WorkSpaces Manager to integrate another vendor's solution for Remote Support.

This is the generic account used for connections across your organization. You can remotely control a user’s WorkSpace using the preferred application from the available list.

Enable RDP: enables the option for downloading an RDP file to connect to the user’s WorkSpace from within the Portal.

Enable DameWare: this is the toggle to switch on and off your preferred shadowing software.